Associate Telecaller

2 weeks ago


Gurugram Haryana, India Orange Mantra Full time

**Key Responsibilities**:

- Understand customer requirements, suggest appropriate services or products, and guide them through the sales process, ensuring a smooth and satisfactory experience.
- Convert inquiries into sales by effectively demonstrating the value and benefits of Orange Mantra’s offerings, such as software development, eCommerce solutions, cloud services, and digital marketing.
- Identify and qualify leads for further engagement or escalation to senior sales representatives for high-value opportunities.
- Keep updated on the latest IT services, digital solutions, and emerging technologies that Orange Mantra offers, to provide accurate and relevant information to customers.
- Proactively follow up with potential customers who have expressed interest, managing lead conversion and nurturing relationships.
- Resolve customer queries or objections, offering solutions or escalating as necessary to relevant teams.
- Maintain and update customer records in the CRM (e.g., Zoho CRM, Salesforce), tracking interactions, inquiries, and sales outcomes.
- Collaborate with the marketing team to provide feedback on customer preferences, trends, and service improvements based on real-time conversations with clients.
- Achieve sales and lead conversion targets, contributing to the company’s revenue and growth objectives.


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