Trainer

Kolkata, India
- DOP
- 3036710

**Job Description**:
**Role Profile**

**Trainer**

**Role Definition**

The role of a trainer is to develop a competency and skill sets in anindividual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what isexpected out of training in a simple and professional way

**Roles and Responsibilities**

The trainer plays a pivotal role from start to end of the Domaintraining that includes the following:
1. Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skillingresources on process.
3.Structure On boarding Training requirements, Pre Process, CustomerVisits etc.
4. Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account
5. Deliverpre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedialtraining for existing employees
8.Ensure all regulatory requirements are complied with from time totime
9. Maintain trainee data andinformation
10. Generate trainingreports from time to time
11.Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customizetraining content for delivery
13.Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analystsperformance
15. Analyze trainingneeds for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction
18. Responsible towork with ops to bridge gaps during training.

**Certifications and Assessments**

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

**Education**

Graduate

**Knowledge**

**Must Have**
**2 Fluent in English language skills**
**3 ExcellentCommunication and presentation Skills**
**4 Good Customer interactionskills**
**5 PC literate with good system navigation skills**
**6 Good Data input skills**
**7 MS Office (Excel, Word, Outlook)skills - Basic**
**8 Task Management & Organization skills**
**9Problem solving skills**
**10 Professional experience in Industryenvironment**
**11 Ability to engage with the client and run/leadworkshops**
**12 Excellent Facilitation and influencing skills**

**Good to have**
- **Advanced Research Skills**:

- **Content Design & Development Skills**:

- **Experience in handlingLMS activities
**Experience**

**Must Have**
**1. A Deep Knowledge of the Business**
**2. The Ability to Measure and Assess Staff Training Needs**
**3.Strong Communication and Interpersonal skills**
**4. A Passion forContinuous Learning**
**5. Innovative Thinking**
**6. EmbraceEfficiency**

**Good to have**
**Prior experience in similar role**
**ID Certification and Technical Skills**

**Behavioral Skills and Attributes**

**Assertive Communication**
**Conflict Resolution Mindset**
**Able to balance work and life**
**Good Time Management**
**Self-improvement Mindset**
**Good Stress Management/Resilience**
**Patience**

Training (Ops)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.