Customer Service Executive(Freelance)

1 week ago


Remote, India 2COMs Full time

This is a remote position.

**Responsibilities and duties**:

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

**Requirements**:

- Must be 18 years of age or older
- Diploma/Graduate in any stream required (Associate degree in a business related field preferred)
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills

**Job Information**:
Industry

**IT Services**
***

**Remote Job



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