Customer Relationship Officer

1 week ago

Trichur, India Hair O Craft Hair and Skin Clinic Full time

Job Descitption
- Co-ordinate with the medical team and give suitable solutions for the customer;
- Advise customers regarding our services and convince them about our strengths;
- Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty;
- Act as point of contact for complaints and escalate issues as appropriate;
- Resolve customer complaints quickly and effectively;
- Collaborate with internal teams to address customer needs;
- Team working and leadership skills; create new strategies and stay on top of the administration side of things;
- The ability to meet tight deadlines and outstanding time management skills;
- Achieve sales and revenue targets and work diligently to achieve them;
- Participation in all Promotional Activities;
- Implementing strategies to test the various forms of marketing developed by the team;
- Top-quality analytical skills involve gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
- Making sure the customer database is correctly segmented for targeted marketing activities;
- Help sales team up-sell or cross-sell services and products;
- Liaising with other Government departments as and when needed;
- Travelling as the Company demands.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 100% (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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