Customer Relationship Executive

6 days ago

Trichur, India Gj Infotech (P) Ltd Full time

Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Cross-selling products and services to the customer.
- Advising customers on cost-effectiveness.
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.

**Requirements**:

- Bachelor’s degree in Business Administrator, Marketing or a relevant field.
- 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Servicedepartment.
- Demonstrate the ability to work in teams and independently.
- Excellent organizational and interpersonal skills.
- Outstanding oral and written communication skills.
- Good customer service skills.
- Exceptional negotiation and sales skills.
- Proficiency in Microsoft Office Tools.
- Sound knowledge of the company’s products and services.
- Ability to maintain sensitive and confidential information.
- Excellent presentation skills.
- Ability to maintain a positive attitude.
- Exceptional people and problem-solving skills.

**Fresher can also apply**

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Trichur - 680121, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 +918129828299

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