Bpo Supervisor

8 hours ago

Mohali, India Peridot Full time

**Supervisor Responsibilities**:

- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

**Supervisor Requirements**:

- High school diploma or equivalent, but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience may be required.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Shift Timings:

- USA Shift (7pm-5 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round

**Salary**: ₹50,000.00 - ₹60,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

  • International Bpo

    2 weeks ago

    Mohali, India VHR Solutions Full time

    The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or clients should be the...

  • International Bpo(Male)

    1 week ago

    Mohali, India VHR Solutions Full time

    The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or clients should be the...

  • International Customer Service Representative

    6 days ago

    Mohali, India the k43 enterprises Full time

    BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third party vendor to...

  • Tl (Bpo)

    1 week ago

    Mohali, Punjab, India abc Full time

    Team Leader Job Description Job Responsibilities: - Team Productivity - Reduce Attrition - You will have to define strategies and focus on activities that will help to team achieve goal. - Create an inspiring team environment with an open communication culture. - Monitor team performance and report on metrics. - Motivate team members. Educational...

  • Job In US International Inbound BPO Contact Centre

    4 weeks ago

    Chandigarh, Mohali, India Connecting the Dots Full time

    Job Description Work From Office Only for Chandigarh & Mohali Location CALL SOURABH @ 9779924404 If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. WE ARE CONDUCTING TELEPHONIC INTERVIEW KEY RESPONSIBILITIES AND...

  • Teammate - Mohali

    1 day ago

    Mohali, Punjab, India TaskUs Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job DescriptionIt started with one Ridiculously Good idea-create a different breed of BPO At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want...