International Bpo

21 hours ago

Bengaluru, India Terraeagle Technologies Pvt Ltd Full time

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**Qualifications**
- At least 1 - 3 years' of relevant work experience in **US Based Call Center**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

This will be a night shift job

Location
- Bangalore.

Notice Period
- 15 days max.

**Salary**: ₹15,000.00 - ₹27,010.18 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru - 560027, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How comfortable are you with US Accent?
- Have you worked in an International BPO before?

**Experience**:

- Call center: 1 year (required)

**Language**:

- English (required)

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