Product Manager-2

6 days ago

Remote, India Nivoda Full time

**About Nivoda -**

Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.
- With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.
- Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.

**We offer**:
1. Dynamic working environment in an extremely fast-growing company
- 2. Work in an international environment
- 3. Work in a pleasant environment with very little hierarchy
- 4. Intellectually challenging, play a massive role in Nivoda’s success and scalability

5. Flexible working hours

Join Nivoda as our IT Support Maestro, orchestrating a seamless symphony of technology for our dynamic and ever-growing team of over 200 individuals As the IT Support Lead, you'll be the virtuoso ensuring that our internal IT operations not only run smoothly but reach new heights of effectiveness and cohesion across the global organisation.

About the Role
- This role is part of the Customer Experience team focused on our Saas offerings which are:
- Nivoda Showroom - A Saas tool that enables our Brick and Mortar customers to move to a virtual inventory model-
- Feeds - A Saas offering for our customers who have their own websites that enables them to sync Nivoda stock directly on their website-
- Shopify Plugin - Enabling our customers to set up their shopify apps and link their app to Nivoda inventoryWhat will your work look like?- Customer Research (20%)-
- Identifying the Saas tools we can build to enable our customers to grow their business
- Gathering feedback from customers to improve our existing Saas capabilities
- Data (20%)-
- Track customer usage of our Saas tools to keep improving them
- Set up the right events to track user journeys
- Product Development (20%)-
- Using research and data to identify pain points and improvement areas for our Saas tools
- Work cross-functionally with business, design, marketing, research, engineering and data to come up with solutions to solve customer pain points
- Growth and Adoption (20%)-
- Work closely with data, marketing, account managers and sales to increase the adoption and usage of our Saas tools
- Product Strategy (10%)-
- Defining the overall long term vision and strategy for Saas in a way that aligns with the company goals**Requirements**:

- Clear and effective written and oral communication skills with the ability to interact and influence stakeholders- Experience with data querying languages like SQL (Others would be a plus)-
- Structured problem solver. You can identify user and business problems and use technology to solve them efficiently-
- 3-5 years of product management experience is required-
- Experience in Saas companies or B2C companies would be a plus-
- Strong stakeholder management skills-
- A data driven decision maker

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