Telesales Executive

4 days ago

Panipat, India SUN STELLAR Full time

Job Description: Service Coordinator

Job Title: Service Coordinator

**Salary**: Upto 20,000

Location: Panipat

Qualification: Any Graduate

Job Summary:
The Service Coordinator is responsible for managing service requests, scheduling and coordinating technicians, ensuring timely resolution of customer issues, and maintaining high customer satisfaction. This role acts as a liaison between customers, technicians, and the management team.

Key Responsibilities:

- Coordinate and schedule service calls and maintenance activities.
- Maintain service records and update databases with accurate information.
- Communicate with clients to confirm appointments and provide updates.
- Handle customer inquiries and complaints professionally.
- Follow up with customers after service to ensure satisfaction.
- Prepare daily, weekly, and monthly service performance reports.
- Assist in spare parts ordering and inventory management.
- Receive feedback from the clients.

Skills & Competencies:

- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution skills.
- Proficiency in MS Office (Word, Excel).
- Customer-focused mindset.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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