Bpo Call Center

**Roles Of A BPO Telecaller**
- Making Outbound calls: Telecallers are responsible for making outbound calls to clients or potential customers based on leads provided by the business.
- Handling inbound calls: They manage calls from customers who may have questions, complaints, or need assistance with services or products offered by the business.
- Giving information: Telecallers provide accurate and complete information on products, services, prices, promotions, and other pertinent details to prospective customers.
- Sales pitch: They deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.
- Customer Service: Telecallers interact with customers in a professional, friendly manner, addressing their concerns and offering solutions to their questions or concerns.
- Recording and Documentation: They maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.
- Following Guidelines and Scripts: Telecallers follow predefined guidelines and scripts set by the organisation to ensure uniformity in communications and compliance with regulatory standards.
- Attaining Targets: Telecallers aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.
- Collaboration: They collaborate with supervisors, teammates, and other departments to solve customer problems, share best practices, and contribute to the overall team’s success.
- **Responsibilities**:

- Making Outbound Calls: Make outbound calls to prospective customers to advertise the company’s products or services.
- Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly.
- Understanding Customer Needs: Listen attentively to customers’ concerns or queries and provide appropriate solutions or support based on their needs.
- Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided.
- Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions.
- Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services.
- Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the company’s products or services to help them make informed decisions.
- Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels.
- Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience.
- Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods.

**Skills And Qualifications**
- Excellent verbal communication skills.
- Strong interpersonal skills.
- Ability to persuade and influence others.
- Patience and resilience in handling customer inquiries or complaints.
- Good listening skills and empathy towards customers’ needs.
- Basic computer skills for data entry and maintaining records.
- Ability to work in a fast-paced environment and handle pressure.
- Prior experience in customer service or sales is preferred.
- High school diploma or equivalent qualification.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- Hindi (preferred)

Work Location: In person