Supervisor - Lo Mit

1 week ago

Chennai Tamil Nadu, India Moder Solutions Full time

Department
- Loss Mitigation
- Job posted on
- Mar 03, 2025
- Employment type
- Full Time

**TEAM LEADER - LOSS MITIGATION**

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:
Review all income documents, calculate income, ensure all insurer requirements are met, prep file for final decision.

Order AVM or BPO, request escrow analysis, order foreclosure fees and costs, letter mail tracking information.

Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines.

Update and document all tracking systems including the clear and accurate documentation of the accounts worked

**Roles & Responsibilities**
- SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work
- Process Compliance: Ensures agents are following the most updated SOP
- Client Interaction: Promptly responds to all queries and escalations from client partners
- Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely
- Operations: Identifies training needs of his team and coached bottom performers
- Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
- Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance

**Qualification & Experience**
- Educational qualification and years of experience required in any specific domain/skill for the role_
- Basic Degree completion (15 years of education)
- Good written and oral communications skills in English
- US Mortgage Experience in Loss mitigation/Home retention (Minimum 36-60 Months)
- 1 Year Team Handling experience

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