IT Executive

1 week ago

Ghaziabad, India Graiin Milling Solutions Full time

IT SUPPORT Responsibilities
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Must have Knowledge of **ERP** software.
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures

IT SUPPORT requirements
- Previous working experience as an IT Help Desk Technician for (x) year(s)
- BA in IT, Computer Science or similar relevant field
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Excellent communication and interpersonal skills
- Customer-oriented and patient

**Working Hours - 10:00am to 6:30pm.**

**Working Days - 6 Days (Monday to Saturday)**

**Address: KM Trade, 2nd floor, 209A, Raddison blu Building, Kaushambi, Ghaziabad, sector 14, 201010.**

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Shift:

- Day shift

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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