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Front Office Receptionist

3 weeks ago

Palghar, India KT RESORT & SPA PVT LTD Full time

**Guest Check-in and Check-out**:Welcome guests, verify reservations, assign rooms, provide keys, and process payments upon check-in. Handle check-out procedures, collect payments, and provide any necessary information about the resort and local area.
- **Reservation Management**:Process reservations, cancellations, and modifications, ensuring accuracy and availability of rooms.
- **Information and Assistance**:Answer guest inquiries about resort amenities, services, local attractions, and transportation. Provide assistance with various requests, such as making restaurant reservations, booking tours, or arranging transportation.
- **Administrative Tasks**:Maintain accurate records of reservations, payments, and guest information. Complete administrative tasks such as filing and data entry.
- **Cash Handling and Payments**:Process payments for guests, handle cash transactions, and maintain a balanced cash drawer.
- **Problem-Solving**:Address guest complaints and concerns in a professional and efficient manner, finding solutions and escalating issues when necessary.
- **Teamwork**:Collaborate with other resort staff to ensure a smooth and seamless guest experience.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

Application Deadline: 30/04/2025
Expected Start Date: 02/05/2025