Associate Customer Service

4 days ago

Ernakulam, India Analytix Fintech International Pvt Ltd Full time

**Responsibilities**:

- Handling customer queries on Whatapp, E-mails and Other Medias
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Updating CRM Softwares
- Educate customers on services and processes
- Handle all queries in a polite, professional manner
- Smart and Active in Work

**Qualifications**
- A Bachelor’s degree from any stream
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in Saturday to Thurday
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Communication skills: 1 year (required)
- Customer service: 1 year (required)
- Live chat: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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