Client Servicing Executive

4 days ago

Noida Uttar Pradesh, India TraviYo Full time

**JOB DESCRIPTION**

**Key Responsibilities**:

- Welcome new clients over the phone, ensuring they feel valued and informed about the onboarding process.
- Provide an overview of the company’s services, help set expectations, and guide clients through initial steps of the integration.
- Review client contracts to ensure all terms, conditions, and deliverables are clear and accurately represented.
- Regularly engage clients to gather feedback on their experience with our services.
- Document, analyze, and report client feedback to relevant teams to help drive improvements.
- Document all client interactions accurately in the CRM system to maintain up-to-date client records.
- Provide excellent customer service by actively listening to client needs and delivering tailored solutions.
- Demonstrate a positive, solution-oriented attitude in all client interactions.

**Required Skills & Qualifications**:

- Must be able to communicate clearly and effectively, both verbally and in writing, with clients at all levels.
- Strong ability to speak with clarity and professionalism over the phone.
- A passion for delivering exceptional customer service with a focus on client satisfaction.
- Courteous, empathetic, and respectful in all client interactions.
- Accuracy in reviewing contracts, documentation, and feedback.
- Proactively identify client issues and work with internal teams to resolve them quickly.

**Why Join Us?**
- Work in a dynamic, customer-focused environment.
- Opportunities for professional growth and development.
- Collaborative team culture that values innovation and creativity.

If you are passionate about providing outstanding customer experiences, have excellent communication skills, and enjoy helping clients succeed, we would love to hear from you

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance

Application Question(s):

- Are you available for a face to face interview at Noida?
- Are you an immediate joiner?

**Experience**:

- total work: 1 year (preferred)

Work Location: On the road

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