Client Servicing Executive

4 days ago

Noida Uttar Pradesh, India IMPACT COMMUNICATIONS Full time

The Client Servicing Executive is self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A “can do” attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

**Responsibilities**:

- Manage project costs, budgets and client expectations
- Anticipate and make recommendations for client needs.
- Be exceptionally responsive to all client requests.
- Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
- Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
- Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.
- Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include
- Receive, coordinate & assign existing client requests.
- Creating project dockets including budgets, timelines, creative briefs, project folders
- Quality assurance including proof-reading and ensuring that all work presented to our clients meets their specifications and brand mandates
- Managing budgets and timelines
- Generating and presenting change orders
- Providing clients with timely updates and status
- Updating all project statuses
- Review and preparation of invoices

**Requirements**:

- Must have excellent problem solving, organizational, written & verbal communication.
- Must have strong follow-up skills.
- Proficient in Microsoft Outlook, Word, Excel.
- Must have excellent phone skills & etiquette.
- Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
- Must be willing to learn new things.

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

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