Production Support Analyst-1 #13203

Fanatics is a leading global digital sports platform, complete with offerings that excite fans and maximize the reach and presence for partners across the entire sports ecosystem. Come help us build a company the world has never seen before We are first and foremost a technology company. We build innovative fan experiences through highly analytical, forward thinking, and open-minded collaboration. We are passionate about evaluating and finding the right tech for the jobs at hand, and we get excited about building solutions for modern challenges.

About the Team
- Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.

Role and responsibilities

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our production support environment that runs on the latest technologies, platforms, and tools.
- Manage the tech production support tasks and activities as per laid down guidelines
- Proactively monitor alerts and system performance for issues.
- Run Incident Management processes and Incident Command functions on high severity issues.
- Create or maintain operational runbooks.
- Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
- Support the engagement 24*7. Implies, you will be required to work in either morning/afternoon/night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
- Other duties as needed or required

**Requirements**:

- 0 - 2 years of experience
- MCA or B. Tech in Computer Science
- Excellent verbal, written and interpersonal skills
- Quick learner and a good team player with a positive attitude towards work
- Showcase flexibility at work
- Able to understand and follow verbal and written instructions with mínimal supervision

**Things We Care About**
- Your career growth, your ideas, your work-life balance, and your well-being.
- Diversity and Inclusion
- Our Company Culture and Values
- Providing outstanding Company Perks and Benefits

**Company Overview**
- Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
- The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
- As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is