Instructional Designer

If you have a passion for learning, designing, helping people improve and perform, and world-class customer service and sales, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion

**RESPONSIBILITIES**
- Design and develop new and maintain existing learning material based on business priorities (instructor-led, eLearning, micro-learning, video-based learning, standard operating procedures, simulations, job aids, role plays, and blended approaches):

- Participate in ongoing design plan alignment discussions with manager and other IDs to review status and priorities
- Plan and create effective learning material utilizing the SAM and ADDIE Model
- Develop presentations and design plans to support new content development, re-design, or maintenance for existing content, ensuring internal stakeholder alignment to scope and timeframes
- Create supporting voiceover audio files using both self-recorded audio and available AI-based audio tool
- Develop learning assessments, quizzes, proficiency tests, or knowledge checks
- Update and manage closed captioning transcripts for video-based learning content
- Implement required content changes and perform administrative tasks within our LMS
- Consult with global stakeholders and SMEs to identify training needs
- Utilize project management tools to coordinate individual tasks and subtasks and provide project progress regularly
- Manage the deployment, communication, and completion tracking of mandatory training
- Keep current on learning and development trends to ensure the organization is taking advantage of the latest techniques and technologies
- Protect, secure, and ensure proper handling of all confidential data

**What your background should look like**:

- Minimum of 1 -3 years of experience as an Instructional Designer, Content Developer, or Content Manager (or similar role)
- Bachelor’s or master’s degree with major coursework in Instructional Design or Training and Development
- Understanding of content management and online learning platforms experience
- Experience with tools such as an LMS, Articulate Rise and Storyline, Adobe Premiere Rush, Adobe Photoshop, Audacity, SnagIt, or Vyond
- Strong written & verbal communication skills
- Excellent project management and presentation skills that establish trust, credibility, and respect
- Relationship management skills including a tactful, diplomatic approach
- Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint), plus experience with TEAMS and SharePoint
- Ability to understand and translate technical business requirements into easily understood concepts for learners
- Respond to internal Customer needs and effectively prioritize to ensure successful outcomes in a fast-paced business environment
- Ability to influence or motivate internal SMEs to ensure deadlines are met
- Ability to work a flexible shift based upon business needs to accommodate global meetings usually with significant advance notice

**PREFERRED**
- Prior sales/service experience and experience developing learning solutions in a corporate environment with tools such as SAP, Salesforce, and/or Genesys.
- ASTD or other certifications in instructional design

**MOTIVATIONAL/CULTURAL FIT**
- Innovator, problem solver with a passion for learning & evolving technology solutions
- Results-driven with ability to meet deadlines without sacrificing quality
- Self-starter with the ability to work independently & collaborate with diverse colleagues across a global team and network
- Instilling a perpetual learner and growth mindset through role modeling these characteristics every day

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork