
Customer Service Assistant
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Handle inbound customer calls and address their queries efficiently.
- Provide accurate information regarding products/services, policies, and procedures.
- Troubleshoot and resolve customer concerns professionally.
- Document customer interactions and maintain records in the CRM system.
- Escalate unresolved issues to the appropriate department.
- Follow call scripts and company guidelines to ensure consistent service quality.
- Maintain a positive and empathetic approach while dealing with customers.
**Requirements**:
- Education: Minimum graduate (preferred but not mandatory).
- Experience: 6 months to 2 years in a similar inbound process role (freshers with good communication skills).
**Skills**:
- Excellent verbal and written communication in English & Hindi.
- Ability to handle customer concerns with patience and professionalism.
- Basic knowledge of CRM software is a plus.
- Problem-solving and multitasking abilities.
**Perks & Benefits**:
- Competitive salary package.
- Growth opportunities within the organization.
- Friendly and collaborative work environment.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (preferred)
**Location**:
- Noida, Uttar Pradesh (preferred)
Work Location: In person
**Speak with the employer**
+91 9289500273
Application Deadline: 01/08/2025
Expected Start Date: 17/07/2025
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