Customer Service Assistant

2 days ago


Noida Uttar Pradesh, India myHQ by ANAROCK Full time

**Job Summary**: **Key Responsibilities**: - Handle inbound customer calls and address their queries efficiently. - Provide accurate information regarding products/services, policies, and procedures. - Troubleshoot and resolve customer concerns professionally. - Document customer interactions and maintain records in the CRM system. - Escalate unresolved issues to the appropriate department. - Follow call scripts and company guidelines to ensure consistent service quality. - Maintain a positive and empathetic approach while dealing with customers. **Requirements**: - Education: Minimum graduate (preferred but not mandatory). - Experience: 6 months to 2 years in a similar inbound process role (freshers with good communication skills). **Skills**: - Excellent verbal and written communication in English & Hindi. - Ability to handle customer concerns with patience and professionalism. - Basic knowledge of CRM software is a plus. - Problem-solving and multitasking abilities. **Perks & Benefits**: - Competitive salary package. - Growth opportunities within the organization. - Friendly and collaborative work environment. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus **Language**: - English (preferred) **Location**: - Noida, Uttar Pradesh (preferred) Work Location: In person **Speak with the employer** +91 9289500273 Application Deadline: 01/08/2025 Expected Start Date: 17/07/2025



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