Orm Executive

1 week ago

Gurgaon, India iCubesWire Technologies Full time

**Roles & Responsibilities**:
Be responsible for tracking and analysis of reputation factors and coaching account
to successful
management of their online reputation.

Understand client goals, create and execute strategies to exceed defined goals.

Be responsible for all regular (and ad hoc) reporting and analysis providing crucial
insights into
further sales and marketing opportunities, and effectively communicating this to the
client.

Monitor the social accounts across web. Monitoring will be done through a tool as
well as
manually.

Communicate with the target audience online and educate the individual about what
the brand
offers.

Make the brand experience better for a user who seems dissatisfied.

Acknowledging compliments & showcasing the same on brand social media pages.

Handle response management through a social media listening tool.

Share the brand comments real-time with the brand managers.

Give a way forward strategy and providing a new direction to the brand for making
the
consumer experience better and work with leadership to explain and modify strategic
plans.

Benchmark our brand against competition on the same metrics.

Responsible for hands on interaction within social media sites such as Facebook,
twitter etc. and
with off-site social properties - other people blogs, other company Facebook fan
pages, forums
etc.

Responsible for understanding, analyzing, measuring and reporting of brand health
and
sentiment.

In-depth understanding of Social Listening and Keyword based Listening.

**Skills Required**:
Have 2+ years of relevant work experience in ORM.

Have in depth understanding of social media, online reputation, analytics.

Have worked on ORM tools in the past like - Sprout Social, Social Studio, Meltwater,
Sprinklr,
etc.

Have the ability and demeanor to manage a minimum of five clients at a time.

Have in depth understanding of Social Listening and ORM activities.

Have experience in making presentations.

Have excellent problem-solving and analytical skills and impeccable business
judgement.

Have excellent communication and interpersonal skills, with the ability to be
personable yet
persistent.

Have an appetite for Risk and should be a strong decision maker.

Have past experience of developing strategies to maintain a healthy brand
reputation.

Have a keen eye for detail and have a perfectionist attitude.

Location - Gurgaon

Experience - 1-4 yr.

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