Academic Counsellor

6 days ago

Anna Nagar Chennai Tamil Nadu, India Touchmark Descience Pvt Ltd Full time

**Role and Responsibilities**:

- Set a professional and welcoming tone for the organization, ensuring a positive impression.
- Receiving visitors at the front desk by greeting, welcoming, directing and provide information appropriately.
- Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other communication channels with professionalism and accuracy.
- Create and proactively follow up with potential opportunities to help them complete their enrolment process.
- Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
- Understand requirements and provide accurate detailed information about available courses and guide them onto completing their enrolment process.
- Ensure that the reception area is tidy and presentable, with all necessary stationery and material.
- Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out school-related programs and events.
- Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.
- Achieve all Revenue and Sales Targets.
- Help shape and uphold the vision of the school.
- Updating the management on a monthly basis about the progress.
- Responsible for sharing all reports related to student enrolments, fee payments, Course information and Instrument purchase.

**Qualifications and Education Requirements**

Graduation with 0-3 years of experience in academic counselling.

Preferred Skills

Excellent Communication.

System Knowledge.

Teamwork.

Counseling.

Adaptability.

Interpersonal skills.

Report Management.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Students Admission: 1 year (required)

**Language**:

- English, Tamil (required)

Work Location: In person

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