Customer Support Executive

5 days ago


Guwahati Assam, India Kaapro Management Solution Full time

**Post**: Customer Support Executive

**Location **:Guwahati

**Qualification Criteria**:
**- Qualification/Certification**: BE/B.Tech/BSc IT in Computer Science/IT/ Electronics & Telecommunications or 3 Years Diploma in Computer Science/IT/Electronics and Telecommunication or BCA/MCA or CCNA certified.
- **The person deputed must be having an on-field experience for providing similar nature of service for at least
- 2 years for one having B.E/B.Tech or MCA or CCNA certification and minimum 3 years’ experience for those with B.Sc IT /3 Years Diploma in Engineering/BCA or equivalent qualification /certification.**
- The persons deputed must have well versed knowledge of all kind of Hardware maintenance & troubleshooting. Certifications Viz. CCNA or Equivalent is a must.
- Routine check and maintain the Internet & LAN connection.
- Installation and resolution of problems of all network related equipment viz. Switches, Routers, Network Printers, and Scanners etc.
- Regular checks on Windows and Antivirus Updates and installation of security fixes, patches and updates provided by OEM. Periodic monitoring & scanning for prevention from viruses & other threats.
- Regular monitor and maintenance of the surveillance cameras.
- Software administration viz. Installation/ re-installation of NERLDC supplied software, updates and patches provided by OEM.
- Attending all maintenance and breakdown calls of equipment under AMC and maintain register for all maintenance and breakdown calls.
- Make necessary arrangements for physical movement of components, equipment from user’s desk to work bench inside or outside

Pay: ₹25,000.00 - ₹28,550.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 08625986372



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