Associate, Forecasting

20 hours ago

Bengaluru Karnataka, India Webhelp Full time

**Workforce Management (WFM)**

**Location**
- Bangalore, India***

Job Title:
Associate, Forecasting

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Roles & Responsibilities**:

- The person will be the Point of Contact for forecasting and budget planning
- Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
- Refines forecasting scenarios and generates final forecast
- Refines and capture data to be used as an input to the models
- Designs and develops forecasting scenarios
- Generate short term forecasts, incorporating business impacts
- Revise forecast based upon feedback
- Maintain process documentation and tweak as per requirement.

**Desired Skills**:

- Good skill in Mathematical and Statistical modelling (R-studio, python)
- Experience in developing machine learning models like classification, linear/logistic regression.
- Hands on experience of forecasting for large and complex attributes
- Analytical and good understanding of contact centre metrics
- Strong business acumen
- Should be a good communicator and a collaborator
- Strong Communicator and decision maker
- Core forecasting experience 0-2 years in BPO/Contact center environment.

**Qualification**: Graduate

Disclaimer:
**Location**:
IND Bangalore - Ecospace Bus Park

Language Requirements:
Time Type:
Full time
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