Quality Assurance Executive for Voice Process

6 days ago

Vadodara, India PARUL UNIVERSITY Full time

As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal teams to define quality metrics. Additionally gain exposure to some of the complex tasks within the job function.

Occasionally directed in several aspects of the work. Work under this role will not be limited to regular office hours and working days. Any other tasks & responsibilities assigned by Management

**KEY ROLE AND RESPONSIBILITIES**:

- Monitoring, analysing and overseeing the process of counselling for all the counsellors by quality check parameters
- To barge live calls and rate the ongoing calls in terms of QA parameters.
- To give regular feedback on the call recordings which are audited.
- Analysing performance of the in-house team of the counsellors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
- QA & Operations for the developments and changes to be brought to the table for the betterment of the process.
- Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
- Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
- Schedule regular team briefings to impart generalized developmental parameters.
- Work under this role will not be limited to regular office hours and working days.
- Any other tasks & responsibilities as per process

**Person Specification**:

- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed;
- Experience of CRM systems/customer databases.
- Excellent attention to detail, cultural awareness and sensitivity.
- Competent user of Microsoft office package.
- Educational Qualification: Graduate or more.

Salary offered: As per company norms.

Applicants with relevant work experience in quality analysis domain would be given priority.

**Job Types**: Full-time, Permanent

**Salary**: ₹180,000.00 - ₹350,000.00 per year

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6358873351

  • Quality Assurance Executive for Voice Process

    1 week ago

    Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...

  • Quality Assurance Executive for Voice Process

    12 hours ago

    Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...

  • Quality Assurance Executive for Voice Process

    2 weeks ago

    Waghodia Road, Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    **Role Overview** The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction...

  • Quality Assurance Executive

    1 week ago

    Vadodara, India Surta Management Solution Full time

    Vadodara's Leading **Food Chemical Processing Company is Hiring** **Quality Assurance Executive** at Padra Location. **Experience**: 1 Year **Qualification**: B.Pharm **Salary**: up to 14K **Location: Luna, Padra** **Age Limit**: 25 Years **Roles**: - Document filling of ongoing system in company. - Preparing document of Audits. - VQ documents and...

  • Quality Assurance Executive

    7 days ago

    Vadodara, India VERAI Placement Service Full time

    WE ARE HIRING FOR FORMULATION PHARMA PLANT POST : QUALITY ASSURANCE EXECUTIVEEDUCATION : BSC, MSC, BPHARM, MPHARM ANYEXPERIENCE : 2-5 YEARLOCATION : MANJUSAR GIDC VADODARASALARY : 25-35 K DEPEND ON INTERVIEWAPPLY : CALL : Experience 2 - 5 Years No. of Openings 05 Education B.Pharma, B.Sc, M.Pharma, M.Sc Role Quality Assurance Executive Industry Type...

  • Quality Assurance Executive

    4 days ago

    Vadodara, India VERAI Placement Service Full time

    WE ARE HIRING FOR FORMULATION PHARMA PLANT POST : QUALITY ASSURANCE EXECUTIVEEDUCATION : BSC, MSC, BPHARM, MPHARM ANYEXPERIENCE : 2-5 YEARLOCATION : MANJUSAR GIDC VADODARASALARY : 25-35 K DEPEND ON INTERVIEWAPPLY : CALL : Experience 2 - 5 Years No. of Openings 05 Education B.Pharma, B.Sc, M.Pharma, M.Sc Role Quality Assurance Executive Industry Type...

  • Quality Assurance Engineer

    2 weeks ago

    Vadodara, India UMABOY Full time

    Job Title: Quality Assurance (QA) Engineer/Executive (for production unit, and manual testing) Experience : 6 months - 2 year only for fresher and entry level candidate salary :15k- 20k pm (apply only if this is acceptable) location : Ahmedabad Job Summary: We are seeking a detail-oriented and quality-focused QA Engineer/Executive to join our team. The...

  • Quality Assurance Executive

    1 week ago

    Vadodara, India eCare Infoway LLP Full time

    **Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...

  • Quality Assurance Executive

    1 week ago

    Vadodara, India Ecare Upskill Full time

    **Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps, and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...

  • Quality Assurance Executive

    2 days ago

    Vadodara, Gujarat, India d60c4bcc-c03c-4b84-83e3-bb0ddc6ec842 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DetailsEstablished in 1975, Canberra Chemicals is one of India's oldest and most trusted manufacturers of pharmaceutical-grade excipients, specializing in Calcium Phosphates, Magnesium Phosphates, and mineral-based specialty ingredients used in solid oral dosage forms and global nutraceutical formulations.With three advanced GMP-compliant facilities...