IT Executive

7 days ago

Kolkata West Bengal, India Mpokket Full time

**Desktop Support Engineer/IT Executive**

**Position Description**:
**mPokket** is a mobile app-based lending platform showing tremendous growth. We are building a small but capable team of sharp engineers and would like you to be a part of our journey You would have already worked on multiple platforms and products as this position requires you to demonstrate both hands-on expertise and thought leadership in desktop engineering.

When it comes to roles and responsibilities, the Support Technician’s primary aim is to provide support to an organization’s IT systems to help them meet their business goals. They ensure that all computers and networks operate efficiently with high uptime. As a desktop engineer, you will assemble and install client desktop computers and assist the end-user in securing their hardware.

We need you to have a minimum of 1-2 years of experience.

**Primary Responsibilities & required skills**:

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands on experience with operating systems (Windows, Linux/Ubuntu & MacOS)
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions with documentation ticket maintenance
- Knowledge of Microsoft Excel or Google Sheets
- Ensure all desktops and laptops are secure from external attacks
- Maintain inventory of IT assets, software’s, software licenses (Inventory management, asset maintenance, record keeping, asset allocation)
- Excellent problem-solving and multitasking skills
- Knowledge of Microsoft Windows and Linux Desktop OS
- Customer centric attitude

**Certifications (preferred)**
- CompTIA A+ Certification
- HDI - Desktop Support Technician Certification
- Information Technology Infrastructure Library

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7044384529

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