Trainee, Digital Operations

**Who we are**:
As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

**What This Position Is All About**:
Digital Item Lifecycle teams add thousands of new items to the websites each week. The Associate for Item Setup
is responsible for ensuring a superior customer shopping experience as a result of executing the online
merchandising and product information strategy for multiple categories of business. The objectives will be met by
ensuring category merchandising is reflective of the site merchandising strategy for assigned areas of business. The
position will also be accountable for ensuring timely and accurate setup and production of all products and
assortments.

**Who You Are**:

- Ownership over designated categories of business with the goal of achieving all accuracy targets, maintaining/decreasing the NOS inventory, and ensuring compliance with Go Live dates and Time to site SLAs for the respective areas.
- Ownership of product categorization to ensure all products are placed in all relevant categories on-site to optimize selling
- Serve as the liaison between buyers, E-com team members, digital lifecycle teams, and studio teams on Item setup -related issues
- Responsible for Item setup, categorization, and brand merchandising for multiple areas of business. Properly set up all new items, define where items should be assorted inappropriate web folders for optimal exposure, and ensure items publish on time. Responsible for delaying items that are not validated. Responsible for the resolution process for quality center defects as well as items not on-site in the Warehouse. Identify process and/or system inefficiencies on a regular basis. Send items for select vendor approval
- Daily sign-off on website publication; Ensuring thorough quality assurance of designated categories of responsibility and any featured products
- Analyzing customer feedback and actioning as needed - leveraging the Voice of the Customer and NPS feedback
- Develop training materials and product guides as needed including thoroughly documenting all processes and procedures
- Partner with Site Operations on process efficiencies for optimal and improved refinement automation

**As the Merchandising Administrator, you will**:

- Bachelor’s degree with 2-3 years of item Setup experience.
- Understanding of retail e-commerce landscape
- Strong communication, interpersonal, analytical, and problem-solving skills
- Excellent writing, speaking, and presentation skills
- Minimum of 1-year experience in e-commerce, retail site merchandising preferred

**How Often You May Travel**:
NA

**Your Life and Career at HBC**:
? Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator

? Exposure to rewarding career advancement opportunities from IT to Human Resources to Merchandising to Finance.

? A culture that promotes a healthy, fulfilling work/life balance

**Job Qualifications**:

- HBC provides equal employment opportunities (EEO) to all employees and applicants for employment._