Customer Experience Associate

5 days ago

Chennai Tamil Nadu, India Butterfly Groups Full time

Role Overview You will be the voice customers trust and the person they remember. From their very first question to long after their first order, you will make sure every interaction feels thoughtful, clear, and human. You will also help us connect with early influencers and brand collaborators who believe in what we’re building.

**Key Responsibilities**

**1. Customer Support Excellence**
- Explain our products with accuracy and empathy
- Recommend supplement choices based on customer needs
- Resolve complaints with patience and creative problem-solving
- Follow up to ensure satisfaction and collect feedback

**2. Influencer and Partnership Communication**
- Reach out to relevant influencers and content creators in the wellness space
- Manage onboarding, content coordination, and communication
- Maintain relationships with current brand partners and ambassadors

**Requirements**:
**Language Skills**
- Must be fluent in English and Hindi (spoken and written)
- Tamil proficiency is a strong bonus
- Clear and engaging communication across all platforms Personal Qualities
- Genuine interest in health, fitness, and wellness
- Problem-solver with emotional intelligence and resilience
- Eagerness to learn and grow in a fast-moving space Calm and composed under pressure or during tough conversations

Work Location: In person

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