Programme Team-privy League-ho

1 week ago


Mumbai Maharashtra, India Kotak Mahindra Full time

**Team member - Privy League Execution team - M5/M6
**Privy League Execution - Programme & Process Governance
- **Privy Business Process**:

- Responsible for process execution | Identifying and bridging gaps in process in co-ordination with Process, Ops and channel
- Ensure adherence of processes through RCSA & Audit | Quarterly Audit / RCSA submission to ORM
- Resolving discrepancies found in Process / GSFC / customer maintenance by taking it up with respective functions
- **Privy Features & offers governance**
- Governing and executing Privy features and offers (gifts, vouchers, RM kit) | Vendor management
- **Service delivery & customer experience**
- SR & Complaint TAT monitoring & improvement | Reduction / Zero MD, Nodal and BO complaints | Tracking NPS & execute improvement in RNPS/TNPS
- Ensure prioritized customer experience across bank products



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