Application Packaging

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**British Council Pay band**:Grade 7

**Location**:Noida, India
**Department**:Digital, Partnerships and Innovation
**Contract type**:Indefinite Contract

**No of Positions**:1

**Closing Date**:31st Dec 2024 at 23:59 UK Time.

Interviews will be held in the following weeks.

**Role Purpose**

As COTS and Business Apps Support, you will support the COTS (Commercial Of The Shelf) and Business Apps Lead and Manager to deliver the service lifecycle roadmap and the Applications Strategy for the British Council COTS and Business Applications.

In this role, you will work with global stakeholders. You will collaborate with the rest of the team to ensure the portfolio of COTS and Business Applications available to the British Council user community provides the functionality required to deliver British Council business.

**Role Context**

The Digital and Technology Directorate leads the British Council’s digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisation’s mission and corporate priorities.

Key focus areas are:

- Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
- Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
- Enhancing digital capability across the organisation.Enabling growth, impact and efficiency through technology.

Digital and Technology is a global Directorate organised into four divisions: Product, Engineering, Operations and Performance which collectively create digital products and services, maintain, and improve products, services and platforms and optimise performance. Areas of responsibility include digital and technology strategy, architecture, infrastructure, software, development, data, innovation, and cybersecurity. It ensures that technology initiatives are customer and value focused, accessible, efficient, and secure.

**Main Accountabilities/Responsibilities**
- Challenge requirements as stated and identifying solutions already available within the Applications Catalogue to meet the capability required.
- Prioritise new COTS for testing, packaging and release.
- Provide second line support for the Line of Business estate, escalating to the developer community as required.
- Identify opportunities to shift left support and service requests to first line support i.e. Global Service Desk and creates the necessary scripts and support documentation to enable this.
- Identify opportunities for further COTS rationalisation.
- Document process and procedures as required.
- Review reporting from Managed Services Partner for accuracy and completeness and makes recommendations to British Council management for acceptance or rejection of reports and recommendations.

**Role Specific Skills**
- IT Service Management / ITIL Process delivery.Experience of supporting the delivery of COTS and Business Applications services in an international, complex environment.

**Role specific knowledge and experience required.**

**Minimum/essential**
- Understanding of Application packaging and deployment processes and procedures.

**Desirable**
- Project Management.Supplier Management.

**Education/ Professional Qualification and Certification**

**Minimum**
- Degree qualified or equivalent experience.Qualification or high level of demonstrable capability with relevant COTS and Business Applications.

**Desirable**
- Microsoft Certified Azure Virtual Desktop Speciality
- Microsoft 365 Certified FundamentalsITIL V4

**A connected and trusted UK in a more connected and trusted world.**

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

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