Client Support Associate
3 days ago
**About Us**
Elite Steels Pvt Ltd, under the brand name Elite Cranes, is a leading provider of high-quality engineering products, including EOT cranes, electromagnets, and grabs. We are among the Top 10 Best EOT Crane Manufacturers & Suppliers in India. We cater to a diverse clientele, including mini steel plants, steel plants, and engineering companies.
Key Responsibilities:
- Outbound Calling: Initiate calls to potential customers based on provided lists or leads.
- Lead Generation: Identify and qualify potential customers through research and questioning techniques.
- Product Promotion: Explain product features, benefits, and pricing to generate interest and encourage purchases.
- Customer Engagement: Build rapport with existing and prospective customers, understand their needs, and offer solutions.
- Follow-up: Follow up with leads and existing customers to ensure satisfaction and identify upselling opportunities.
- CRM Management: Maintain accurate records of customer interactions in the CRM system.
- Data Entry: Update customer information and interaction details in the database.
- Report Generation: Prepare daily/weekly/monthly reports on performance and progress.
- Excellent Communication Skills
Pay: ₹180,000.00 - ₹240,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Morning shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Ballabgarh, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
Work Location: In person
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