Tour Executive

5 days ago

Bengaluru Karnataka, India MNR Solutions Pvt. Ltd. Full time

**Position**: Tour Executive (Destination Specialist)

**Language Preferences**: English & Hindi

**Minimum Experience required**: Minimum 1 year

**Location**: Bangalore
**Employment Type**: Full-Time

**About the Role:

- **

We are seeking a **Tour Executive (Destination Specialist)** to plan, organize, and manage inbound travel services for individuals, groups, and corporate clients visiting the **UAE**. The role involves designing customized itineraries, managing bookings, coordinating with vendors, and ensuring an exceptional travel experience for all clients.

**Key Responsibilities:

- **

**1. Tour Planning & Itinerary Development**
- Design customized travel itineraries based on client preferences, budgets, and timelines.
- Create comprehensive tour packages including sightseeing, accommodation, transportation, meals, and activities.
- Suggest attractions, landmarks, and cultural experiences that showcase the UAE’s best tourism offerings.

**2. Booking & Coordination**
- Manage reservations for hotels, transportation, desert safaris, dhow cruises, and other travel experiences.
- Negotiate competitive rates and ensure quality service with local vendors and suppliers.
- Arrange meet-and-greet services at airports and coordinate guest transfers.

**3. Client Communication & Support**
- Provide pre-arrival guidance, destination information, and personalized support.
- Offer on-ground assistance during clients’ stay to ensure a smooth and enjoyable experience.

**4. Operations & Execution**
- Ensure all bookings are confirmed and services are executed as per itinerary.
- Manage last-minute changes, cancellations, and emergencies with professionalism.
- Coordinate with drivers, guides, and hotel partners to maintain seamless tour operations.
- Prepare and maintain daily operational reports and updates.

**5. Documentation & Reporting**
- Maintain accurate client records, invoices, vouchers, and confirmations.
- Track tour costs, payments, and profit margins efficiently.
- Generate and submit regular operational and performance reports to management.

**6. Quality Assurance & Customer Feedback**
- Conduct post-tour feedback surveys to evaluate customer satisfaction.
- Address and resolve any service-related complaints promptly and professionally.
- Ensure compliance with company service standards and UAE tourism regulations.

**Education & Experience**
- **Bachelor’s Degree (mandatory)** - preferably in **Travel, Tourism, or Business Management**.
- **Minimum 1 year** of experience in **tour operations, travel coordination, or customer service**.
- Familiarity with **UAE market, destinations, and attractions** is an added advantage.

**Skills & Technical Competencies**
- Proficiency in **MS Office** (Word, Excel, PowerPoint, Outlook).
- Excellent **communication and interpersonal skills**.
- High **attention to detail**, accuracy, and organizational capability.

**Languages**
- **English**: Fluent (spoken and written) - mandatory.
- **Hindi**: Preferred; additional regional languages are an advantage.

**Personality & Work Ethic**
- Presentable, well-groomed, and professional.
- Team player with a positive, customer-centric approach.
- Ability to **multi-task and work effectively under pressure**.
- Punctual, responsible, and committed to excellence.

Work Location: In person

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