Front Office Assistant

3 days ago

Kochi Kerala, India VIVEKANADA TRAVELS (P) LTD Full time

**Job description**
- Greet clients warmly and assist them with inquiries regarding travel packages, destinations, and services offered by the agency.
- Provide personalized recommendations and advice to clients based on their preferences and travel needs.
- Handle customer complaints and concerns in a professional and timely manner, striving to resolve issues to the client's satisfaction.
- Process bookings and reservations accurately using the agency's reservation system or software.
- Confirm reservations with clients and suppliers, ensuring accuracy and adherence to booking policies and procedures.
- Maintain client records, booking details, and payment information accurately and confidentially.
- Assist in processing payments, invoices, and financial transactions related to client bookings.
- Assist in organizing travel events, promotions, and marketing initiatives to attract new clients and enhance the agency's visibility.

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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