Patient Financial Counselor

years**Position Overview**

**Key Responsibilities**
- **Financial Counseling**:

- Explain treatment costs, payment structures, and financing options to patients and their families.
- Assist patients in understanding the financial implications of different treatment plans.
- Provide cost estimates and detailed breakdowns for all fertility procedures and services.
- **Insurance Coordination**:

- Verify patients’ insurance eligibility and coverage for fertility treatments.
- Liaise with insurance providers to clarify benefits, pre-authorizations, and claims processes.
- Assist patients in completing insurance documentation and claims submission.
- **Payment Management**:

- Guide patients through payment plans and assist with installment options if applicable.
- Collect deposits and payments, ensuring accurate record-keeping and receipts.
- Address billing inquiries and resolve discrepancies promptly.
- **Patient Support**:

- Provide empathetic and non-judgmental financial advice to patients during a sensitive phase of their lives.
- Follow up with patients regarding payment schedules, insurance claims, and any financial concerns.
- Work collaboratively with the clinical team to ensure patients receive timely financial information.
- **Administrative Tasks**:

- Maintain accurate and confidential financial records in the clinic’s management system.
- Prepare monthly financial reports for management review.
- Stay updated on policies related to IVF financing, insurance, and reimbursement.

**Qualifications**
- Previous experience in financial counseling, medical billing, or healthcare finance (preferably in an IVF or fertility setting).
- Knowledge of medical billing codes, insurance procedures, and financial regulations.
- Proficiency in patient management and billing software.
- Strong numerical and analytical skills.

**Key Competencies**
- Exceptional communication and interpersonal skills.
- Empathy and the ability to handle sensitive conversations with patients.
- Attention to detail and a high degree of accuracy in financial documentation.
- Strong problem-solving skills and ability to explain complex financial concepts in simple terms.
- Discretion and confidentiality when handling patient information.

**Work Hours**
- Full-time position.
- Monday-Saturday, 9:00 AM - 6:00 PM.

**Compensation**
- Competitive salary and additional benefits as per company policy.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person