Public Relations Officer

4 days ago

Thiruvananthapuram Kerala, India Bhima Jewellery Full time

**Role Overview**

As a Public Relations Officer at Bhima Jewellery, you will be the key link between the showroom, customers, and external stakeholders, including government authorities. Your role involves ensuring exceptional customer experiences, maintaining strong relationships with customers, ensuring compliance with statutory requirements, and supporting all showroom-related activities in line with Bhima’s standards of excellence.

Department**:Showroom Operations**

Location**:Trivandrum Showroom**

Reporting To**:Showroom Manager /Asst. Manager**

**Key Responsibilities**

**Customer Service & Relationship Management**

Welcome and assist customers, ensuring a personalized and premium experience.

Address and resolve customer queries, concerns, and service issues promptly.

Build strong, long-term relationships with loyal and high-value customers.

**Government Liaison & Compliance**

Coordinate with government authorities for licenses, approvals, and compliance requirements.

Handle statutory filings and ensure showroom adherence to all legal and regulatory norms.

Manage documentation related to tax, and other official processes.

**Showroom Operations & Support**

Support day-to-day operational activities in coordination with showroom Managers.

Assist in organizing showroom events, festivals, and customer engagement activities.

Maintain accurate records of communications and official documentation.

**Brand Representation & Public Relations**

Represent Bhima Jewellery with professionalism during official and external interactions.

Ensure consistent communication that reflects Bhima’s brand values and standards.

Handle sensitive matters with discretion and maintain the company’s reputation at all times.

**Qualifications & Skills**

Graduate

Experience: 2-4 years in PR, customer service, or government liaison roles; experience in jewellery/luxury retail is preferred.

**Skills**:
Strong communication and interpersonal abilities.

Networking skills with government and regulatory authorities.

Problem-solving with a customer-first mindset.

Professional grooming and presentation.

**Core Competencies**

Customer focus

Relationship management

Professional integrity

Time and priority management

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹75,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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