Reservations Associate

3 days ago

Zirakpur, India Holiday Inn Full time

**Job Overview**

To process guest/agents room bookings request in line with IHG brand standard guidelines.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Responsibilities**:

- Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD).
- Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
- Maintain knowledge of special rates/ offers/ promotions.
- Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
- Maintain high Signature test call scores.
- Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies

Qualifications and Requirements

Should have undergone diploma/degree in hotel management from a recognized institute.

Hotel working experience will be an added advantage.

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