Customer Care Executive

5 days ago


Tiruchchirappalli, India Durafit fitness Full time

**Job description**:Customer Care**

**About Durafit Fitness**

We are Durafit Fitness, a young e-commerce startup in Fitness Equipments, already in the top 5 in the country at clocking 50Cr in 2022-23. Founded by an IIM-A Alumnus, we have exciting plans ahead, with a potential fund-raise on the horizon to aid in our rapid growth & expansion. We have built our business on Zoho One and are looking for software professionals for building tools in CRM systems like Salesforce / Zoho etc. We have already created custom tools using Deluge in Zoho and are looking to build a robust tech team to do more automation on the team operations.

**Roles and Responsibilities**
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the team
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all
times.
10. Responding promptly to customer inquiries.
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support

**Qualification**
Qualifications - Any degree

**Skills for Success**:
1. Excellent Communication
2. Should be fluent in **English, Tamil and Hindi/ Telugu /Malayalam**
3. Good in Handling customer queries

**Perks and Benefits**
 Performance based variable pay
 Employee friendly environment
 Monthly employee engagement
 Annual vacation

**Preferred Location: Trichy**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus



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