Tele-caller/patient Care Executive
2 weeks ago
**Position Title**: Telecaller / Patient Care Coordinator
**Qualification**:Graduate/Communication Degree
**Experience**: 1 to 3 years (preferably healthcare)
**Purpose of the Role**
To manage inbound and outbound communication with patients and clients, provide appointment assistance, and ensure effective coordination between departments to enhance patient satisfaction and service experience.
**Key Responsibilities**
- Handle inbound and outbound calls courteously and professionally.
- Provide information on hospital services, doctors’ schedules, and appointments.
- Record patient inquiries, feedback, and complaints for timely action.
- Follow up on patient appointments, diagnostics, and discharge feedback.
- Maintain call logs and update patient interaction records in CRM/HIS system.
- Support marketing and patient relation initiatives through telecommunication campaigns.
**Skills & Competencies**
- Excellent communication and listening skills.
- Fluency in Hindi and English (additional regional language preferred).
- Computer literacy and data entry accuracy.
- Patient-centric, empathetic communication style.
**Qualification & Experience**
Graduate (any discipline); Diploma in Communication / Customer Service preferred.
1-3 years’ experience in healthcare telecalling or patient coordination.
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Work Location: In person
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