Field Service Representative I

4 days ago

Jamshedpur, India Ecolab Inc. Full time

**What’s in it For You**:
You will join a large growing company and work with some of our leading customers

Flexible, independent work environment where you will plan your own schedule

Access to best-in-class resources, tools, and technology

Enjoy a paid training program allowing you to learn from successful professionals

Comprehensive benefits packages in line with market and industry standards

Receive a company service vehicle for business & personal use

Opportunity for a long term, advanced career path in service, sales, corporate accounts or management

Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

**What You Will Do**:

- Support district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
- Inter-act with appropriate company resources and work as a team.
- Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Complete adherence of Ecolab’s safety protocol at site and strict adherence of Ecolab’s Information security protocol.
- Regular interactions with Industry technical consultants in a pro-active manner to mitigate any troubleshooting call at Customer site.

**Water treatment or specialty chemical industry experience.**
- cooling towers and heat exchangers would be an advantage.
- Ability to sell value-added products to customers.
- Carry aptitude and confidence to deal with large national and multi-national customers
- Strong mechanical aptitude
- Experience working with MS Excel Spreadsheets.
- Experience working with Microsoft Power Point and MS Word.

Career path / Development plan:
**Minimum Qualifications**:
Bachelor’s degree in chemistry

0-1 years of technical service or field sales support experience

Experience working with Microsoft Office Suite

**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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