Customer Service

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**Job Introduction**

The role holder is responsible for supporting GTRF Business Development Managers who are responsible for consultative selling, implementation and management of GTRF products to customers and prospects and managing existing GTRF relationships to promote increased profitability and relationship depth, while minimizing risk The role holder would also work on developing new revenue streams by identifying new opportunities using internal Data Analytics/ Sector Research, building new sourcing channels for new to bank customers and any other activities which helps to drive GTRF business. The role would be an active member of the business development team and would get to contribute towards building an innovative culture and come out with ideas to enhance overall performance. This is a high visibility role and the incumbent will get hands on experience to engage clients, intermediaries and the larger external market through senior level network. The role holder will have the opportunity to support and guide RMs in the team in managing a portfolio of clients and enhancing HSBC’s wallet share by deepening Forex relationship and cross-selling suitable trade and remittance products.

**Principal Responsibilities**

? GTRF is a key strategic business for the HSBC Group under CMB and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as “the World's leading and largest trade bank and a Leading player in the receivables finance market” and its global leadership is unquestionable.

? Through capitalizing on the Group’s international network and on the regional expertise, GTRF [regions name] not only consistently holds an important status internally as a reliable and relevant income generator as well externally receiving formal market recognition.

? The Group has defined International Trade as the highest priority area to explore business opportunities for next years, engaging all levels in the organization to position HSBC as the primary provider for Corporate clients for their international needs worldwide.

? Must have a thorough understanding of the GTRF business and takes a long term view of expected changes

? To look for new sales opportunities, increase wallet share and generally ensure the performance of the client

? Ensure client satisfaction including identifying and dealing with actual or potential business or relationship risks

Requirements

**Qualification**

? Bachelor’s Degree

? Extensive knowledge of the market & market trends, competitive environment and regulatory environment.

? Broad knowledge of HSBC Group companies and product ranges

? Sales & Client Management experience at a senior level including dealing with senior executives plus a proven sales record

? Proven ability in identifying and meeting customer needs through matching a broad range of products and services

? Proven ability to deliver creative and flexible customer solutions.

? Ability to understand a customers business and the fundamentals of running a business

? Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

? Ability to interact with business customers at all levels

? Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders

? Excellent time management, planning and organisation skills

? Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations

? Strong analytical skill

**Useful Link**

Link to Careers Site: Click** **HERE**

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- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

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