Rep Iv, Customer Care

6 hours ago

Gurgaon, India Boston Scientific Corporation Full time

**Rep IV, Customer Care**:

- Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

Req ID: 557608

Location: Gurgaon

**Purpose Statement**

Process orders as assigned meeting timeline, Quality, Productivity and Incident target consistently. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

**Key Responsibilities**
- Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required
- Process complex country-specific orders & EDI fall-outs
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request
- Control and send out invoices
- File ordering documents and related records
- Handle service complaints from customers and/or sales representatives
- Follow-up short term consignment stocks with customers and sales representatives
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
- Handle backorders
- Should be flexible to work in different shifts.
- Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned

**Quality System Requirements**

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Skillset Requirements**
- Performs complex or specialized assignments usually in the nature of projects, requiring working independently.
- Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
- Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
- Contacts are typically with individuals within own Function and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
- Language: Fluent in English. An additional language is an asset

**Basic Qualification**
- Bachelor’s degree required; MBA desirable
- International experience - Self-awareness of communication styles and cultural / global differences

**Requisition ID**:557608

**Job Segment**:Customer Service Representative, Supply Chain, Medical Device, MBA, Customer Service, Operations, Healthcare, Management

  • Customer Service Rep Iv

    4 days ago

    Gurgaon, India Medtronic Full time

    **Careers that Change Lives **_Customer Service Rep _** **A Day in the Life - Manage end to end Customer Service - Order entry, Invoicing, Credit notes, debit notes o Distributor and Hospital Order Processing o Verification on PO v/s sales order for price, availability, mode of shipment and other terms of PO if PO is from Hospital/Tender Supply. o Manage...

  • Customer Care Rep

    1 week ago

    Gurgaon, Haryana, India NCR Atleos Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Role - Responsible for SBI ES System project, Coordinating for ES footage...

  • Customer Care Executive

    6 hours ago

    Gurgaon, India Contristra Full time

    Job Role: We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. Job Responsibilities: Interact with customers via Calls, Chats, WhatsApp and resolve their queries Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer...

  • Customer Care Executive

    6 hours ago

    Gurgaon, India Invest i care Full time

    Handling Inbound and Outbound Calls. Answer Incoming Calls from Prospective Customers. Impression creating about our properties Inviting for a site visit. Provide information about product features, prices, etc., and present their benefits. Record the customers' personal information accurately. As well as manage the Customer database on CRM **Salary**:...

  • Services Business Dev Rep

    1 week ago

    Gurgaon, Haryana, India Insight Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Requisition Number: Inside Sales Business Development Rep    Location: Gurugram ( Monday to Friday )   Shift hours: 6 AM to 3 PM IST Monday to Friday work from office Insight at a Glance14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in...

  • Customer Care

    7 hours ago

    Gurgaon, Haryana, India Kanpan Organic Farms Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer orders & complaints professionally, ensuring timely resolution and high levels of customer satisfaction.Provide excellent customer service through effective communication, empathy, and problem-solving skills.Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.Develop strong...

  • Customer Care

    1 week ago

    Gurgaon, India Hemocean outsourcing Full time

    ( Telegu Expert) (Kannad Expert ) Job Profile - Customer Care Executive Location - Gurgaon Salary - 22k ctc Gender - Female Qualification - Graduation Shift - 6 Days Working (1 Rotational Week Off) Experience - Experience can apply. Requirement **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: -...

  • Services Business Dev Rep

    1 week ago

    Gurgaon, Haryana, India Insight Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Requisition Number:**102904**Inside Sales Business Development RepLocation: Gurugram ( Monday to Friday )Shift hours: 6 AM to 3 PM IST Monday to Friday work from office.Insight at a Glance14,000+ engaged teammates globally with operations in 25 countries across the globe.Received 35+ industry and partner awards in the past year$9.2 billion in revenue20 on...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India Typsy Beauty Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Sr. Manager –Customer Care ExecutiveExperience Required: 2–4 YearsWorking Days: 6 Days a WeekLocation: Gurgaon, Sector 30Employment Type: Full-time***Note: Please don't apply if your expectations are too high***About UsWe are a young and energeticbeauty brandbased out of Gurgaon, focused on creating and sellinghigh-quality, innovative...

  • Customer Care Executive

    6 days ago

    Gurgaon, India rekon Full time

    **We are Hiring Customer Care Executive for Gurgaon (Haryana) location !!!** **Job Role: Customer Care Executive** **Salary: 18-35 K** **Education: Graduate/Undergraduate** **Experience: Freshers are most welcome** **Require Skills**: - **Good Communication Skills**: - **Must be presentable**: - **Good convincing skills**: - **Need to energetic and...