SAP Customer Service(Cs)

6 days ago

Bengaluru, India Quess IT Staffing Full time

**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.” **About Company** **Roles and Responsibility - JD SAP Customer Service (CS) Must have minimum 7 years of experience in SAP Customer Service as an expert SME in CS processes with atleast 2 full cycle implementations and possessing - ? Must have hands on knowledge to configure & implement Customer Service solutions - ? Extensive knowledge of Repair processing, Service Notifications, Service Orders, Equipment Master & Serial numbers, Service products, procurement for service, Billing including resource related billing - ? Required working knowledge in technical functions such as batch jobs, queue monitoring, security, debugging SAP and custom programs, data loads, familiar with SD/CS table-field etc., - ? Should have good experience in SAP SD, logistics execution and must have good knowledge in areas including sales master data, sales order processing, delivery & billing, pricing, plant & material determination, account determination, rebate processing, output control, etc. Familiar with Shipment and shipment processing & 3PL interfacing - ? Thorough knowledge in EDI messaging example 940, 945, 846, etc. & IDOC processing - ? Ability to understand and execute integration testing with 3PL and other Vendor systems - ? Prepare Functional specification, Conduct Unit testing, integration testing & assist UATs & resolve issues & bug fixes.

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