Customer Relations Officer

7 days ago

Chennai, India Isolve Technologies pvt ltd Full time

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence

We’re looking for a **Customer Relations Officer** (Freshers) at **Chennai**, who can handle our global clients.

**Fresher's Preferred with Excellent communication skills.**

**Key Skills**:

- Strong communication skills.
- Smart, analytical and presentable.
- Ability to multi-task.
- Manage coordination of slots between clients & internal team.
- Manage query tickets to see that it gets answered on time by the team.
- Excellent organizational skills.
- Ability to flourish with mínimal guidance, be proactive, and handle uncertainty.
- Proficient in Word, Excel, Outlook, and PowerPoint.

**Key Responsibilities**:

- Handle client interface and act as a single point of contact for queries.
- Build and maintain relationships with assigned clients, serving as their primary point of contact.
- Liaison between Operations, Transition & Client.
- Maintain a positive relationship & rapport with the clients.
- Ensure effective account management.
- Address technical and operations issues as and when required.
- Take ownership of weekly/monthly service review calls with the customer/client and plan the agenda accordingly.

**Qualifications Required**:

- Any Bachelor/Master’s Degree with **0-2 years **of experience in Customer Relations Management.
- Excellent English & Tamil communication with good analytical & presentation skills required
- Hindi communication is added advantage.
- Affinity for travel & passion for growth.
- Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8939811425

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