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Back Office Executive

2 weeks ago

Mohali, India Acute Professional Networks LLP Full time

**Responsibilities**:

- Enhance overall customer experience by coordinating and following up with internal and external customers, tracking customer order history, and resolving concerns
- Conduct market research and contact potential customers
- Research and analyze competitor offerings
- Develop and maintain customer service standards, policies, and procedures
- Manage a comprehensive CRM database for organization-wide communication
- Perform any other job duties as assigned

**Requirements And Skills**:

- Bachelor’s degree or 2+ years’ of related experience
- Proven work experience in a back office role
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint
- Excellent organizational skills

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8749939000