Salesforce Sys Admin

**Salesforce Systems Administrator**

**Duties and Responsibilities**
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
- Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
- Identify un-used or under-utilized features and add-ons to maximize platform value.
- Contribute to the communication of any platform changes to end users and stakeholders.
- Data management to improve Salesforce data quality, implementing rules and automation as needed.
- Assist with proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Ensure all system changes meet business requirements and proper documentation is provided for education and compliance.
- Participate in following change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery.
- Contribute to the systems documentation and technical maps.
- Review, maintain and improve all current security settings to ensure the highest level of customer protection.
- Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing). activities, for the deployment of new functionality.
- Handle user support tickets related to the platform.
- Monitor and improve user adoption.
- Assist with new users and ongoing user training.
- Participates in Scrum ceremonies.

**Knowledge and Application**
- Experienced, certified Salesforce administrator.
- Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
- Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code.
- Ability to use Microsoft Excel to assess, manipulate, and analyze data.
- Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI.
- Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps.
- Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
- Can effectively cope with change and ambiguity to find ways to advance work and projects.
- Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
- Exceptionally organized, adept at time management and prioritization.
- Ability to manage multiple concurrent projects and drive projects to completion with mínimal guidance.

**Requirements**:

- Bachelor's degree in a related field and/or 5+ years’ equivalent work experience is required; 7+ years is preferred.
- Certified Salesforce Administrator.
- 5+ years Salesforce administration experience.
- 2+ years hands-on experience with Service Cloud and Experience Cloud (Communities).
- Additional Salesforce certifications such as Advanced Administrator are preferred.