HRo Cs Upmarket Payroll

2 weeks ago

Pune, India ADP Full time

Client Facing works in an inbound & outbound phone support model
- Provides WFN/AutoPay Payroll Technology support
- Processes Payroll & Support Client queries and relationship
- Supports Payroll Processing Questions and Issues
- Conducts Initial Issue Troubleshooting
- Works with internal teams to resolve complex issues

Responsible for Quarter and Year End Activities

#LI-DNI
- Requires a high-level payroll knowledge including payroll skills & Accuracy since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
- Basic knowledge of payroll tax principles and wage and hour laws
- Strong verbal and written communication skills
- Ability to analyze and resolve problems through effective customer interface and communication
- Must be able to work under time constraints to ensure that deadlines are met
- Excellent Professional Customer Service Skills
- Strong Process and documentation skills
- Strong Research Skills

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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