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Customer Service Representative

2 weeks ago

Mumbai, India NTEK consulting Pvt. Ltd Full time

**Handling chat and providing** resolution to the query and upsell.

Products (Broadband/Television/Landline)

**Process Requirement**:
Ø Chat Handling

Ø Should be able to manager dual concurrency chat window

Ø Performance and Sales incentives (Sales amount not to be disclosed)

Ø Objection handling skills

Ø 24*7 shifts

Ø 2 days rotational work offs in a week

Ø Good communication skills

Ø Typing skills: 20 wpm with 90 % accuracy

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹22,000.00 per month

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)