Customer Executive

3 days ago

Kochi Kerala, India Race2Excellence Pvt Ltd Full time

Here’s the revised version tailored for a **Customer Executive** role:
**Technical Support Executive**

**Company**: Race2Excellence
**Location**: Edappally, Ernakulam
**Position**: Technical Support Executive
**Type**: Full-time
**Experience**: 0-1 Year

**About Us**:
Race2Excellence is a leading educational organization dedicated to empowering students for success in government exams and beyond. Over the past 19 years, we have positively impacted the lives of over 3 million individuals through our innovative platforms and initiatives such as Project GEMS, Race2IAS, and Testination, a mobile app for accessible civil service exam preparation.

We are looking for a proactive and detail-oriented Customer **Executive** to join our team. In this role, you will provide assistance to our users, ensuring a seamless experience across our digital platforms, and contribute to the growth of our educational mission.

**Key Responsibilities:Technical Assistance**:

- Provide first-line support for user issues on platforms like Testination, Race2IAS, and other Race2Excellence tools.
- Troubleshoot app, website, and system issues, ensuring timely resolution.
- Assist users with onboarding processes, account setup, and navigation queries.

**Content Technology Support**:

- Collaborate with content teams to resolve technical challenges in using AI-based tools like InVideo, Renderforest, and H5P.
- Monitor and maintain the technical functionality of interactive content, ensuring alignment with platform standards.

**System Maintenance**:

- Regularly update and maintain learning app databases and backend systems.
- Conduct quality assurance checks to ensure smooth platform operations.
- Report and document technical issues for resolution by the development team.

**User Training and Feedback**:

- Conduct user training sessions to improve adoption of our platforms and technologies.
- Gather user feedback to identify recurring issues and suggest improvements.
- Collaborate with the development team to implement user-focused updates.

**Qualifications**:

- 0-1 year of experience in customer support or related roles.
- Strong problem-solving skills and technical troubleshooting abilities.
- Familiarity with educational technology platforms and tools is a plus.
- Excellent communication and interpersonal skills.
- Proficiency in using or learning AI-based tools like H5P, InVideo, and Renderforest.
- Ability to work independently and as part of a team.

**Why Join Us?**
- Be part of a mission-driven organization making a significant impact on education.
- Work with cutting-edge technologies and tools.
- Opportunity to collaborate with passionate and skilled professionals.
- Competitive salary and benefits package.

**How to Apply**:
**Contact**: +91 6238427443

**Race2Excellence** is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Let me know if you’d like further refinements

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift

**Experience**:

- Technical support: 1 year (preferred)

**Location**:

- Ernakulam, Kerala (preferred)

Work Location: In person

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