Customer Care Executive

5 days ago

Prahlad Nagar Ahmedabad Gujarat, India Client by Synergy Resource Solutions Full time

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Out Client a leading Baby Products Online E-commerce Trading company located at Ahmedabad requires:
Position**:Customer care executive**

Qualification: Any graduate

Experience: 2 years in Customer Service

**Salary**: 20 - 25k monthly

Job timing: 9:30 AM to 06:30 PM / Saturday: 10:30 AM to 4 PM

Gender: Any

Job Details:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Manage of incoming/outgoing calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunction.
- Greet customers warmly and ascertain problem or reason for calling
- Other duties as assigned

If interested, Please share your updated resume with details of your present salary, expectation & notice period.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6353666790

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