Customer Care Executive

3 days ago

Prahlad Nagar Ahmedabad Gujarat, India Optizen Services Pvt. Ltd. Full time

Customer Interaction: Engage with customers through voice support to deliver prompt and accurate responses to their inquiries, issues, and ensure a positive experience.

Service Knowledge: Build a thorough understanding of our services to effectively address customer questions and provide relevant information.

Problem Resolution: Investigate and resolve customer issues, escalating to higher support tiers when necessary, while aiming for first-contact resolution whenever possible.

Documentation: Keep accurate and detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.

Collaboration: Collaborate closely with cross-functional teams, including technical support, sales, and product development, to provide seamless customer support.

Quality Assurance: Follow company policies and quality standards to maintain consistency and excellence in customer service.

**Qualifications**:

- Previous experience in a customer support role, ideally in a Voice-based environment.
- Excellent communication skills with a strong command of the English language.
- Ability to multitask and prioritize effectively in a fast-paced setting.
- Familiarity with CRM systems and voice support platforms.
- Basic technical knowledge to troubleshoot and resolve customer queries.
- Strong interpersonal skills with a customer-centric approach.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- UK shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9099099329

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