Client Engagement

21 hours ago

Vashi Navi Mumbai Maharashtra, India Biltrax Construction Data Full time

**Position: Client Engagement MIS - Associate**

**Department**: Client Engagement

**Location**: Navi Mumbai (Full-Time, On-Site)

**Reporting To**: Head - HR Culture & Organizational Excellence / Head - Client engagement

**Key Responsibility Areas (KRA)**:
**1. Client Relationship Monitoring & Reporting**
- Design and maintain a **comprehensive annual reporting format** to track client engagement history, key touchpoints, renewal cycles, and satisfaction levels.
- Maintain a centralized **Client Engagement MIS Dashboard** capturing relevant data points and follow-up actions.

**2. Training Coordination & Tracking**
- Log and track **all training sessions conducted**, including:

- Participant lists (internal & client-side)
- Training objectives and content
- Session feedback and improvements
- Maintain accurate session records to support performance tracking and renewal conversations.

**3. Client Feedback & Engagement**
- Maintain well-structured documentation of all feedback, suggestions, and concerns.
- Coordinate with internal teams to ensure timely resolutions and service quality improvements.

**4. Client Meetings & Communication**
- Schedule, attend, and document **in-person client meetings** (both at client offices if necessary and Biltrax premises).
- Share key discussion points and action items with internal stakeholders for prompt execution.

**5. Requirement & Delivery Documentation**
- Maintain detailed documentation of each client’s service requirements, delivery timelines, and outputs.
- Ensure all service records and expectations are submitted ahead of **resubscription or renewal discussions**, accompanied by updated proposals.

**7. Client Gifting & Special Occasion Datasets**
- Maintain an updated **database of client birthdays and key milestones**.
- Ensure timely dispatch of **personalized gifts or greetings** to enhance client engagement and relationship value.

**8. Internal Reporting & Monthly Presentations**
- Prepare structured **monthly client engagement reports and presentations** for internal reviews Biltrax Core Team.
- Include insights such as client feedback trends, query response analytics, training impact, and renewal status.
- 2-4 years of experience in **client servicing, post-sales coordination -MIS roles**:

- Strong proficiency in **Excel/Google Sheets, CRM tools, and data management**:

- Excellent verbal and written communication, with strong documentation and presentation skills
- Highly organized, responsive, and client-focused, with attention to detail
- Experience in a B2B or construction-tech environment is a plus

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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